Supplier Performance Improvement
You Know Which Suppliers Are Underperforming. But Do You Have a Structured Way to Fix It?
EvaluationsHub gives procurement teams a formal corrective action process — documented, trackable, and escalatable — so underperformance becomes improvement, not a recurring problem.
350+ procurement teams
Official SAP Partner
GDPR Compliant · ISO 27001
TRUSTED BY PROCUREMENT TEAMS AT
IBM · McCain · Capgemini · Europcar · BT · Firestone · Dell · KLA · Kyndryl · Swiss Krono · Pioneer · Yura
THE PROBLEM
Without a formal process, “we raised it with them” is as far as it gets
The same issues keep coming back
You’ve raised late deliveries with Supplier X three times. Each time they acknowledge it. Nothing changes. Without a documented corrective action plan with deadlines, there’s no accountability.
Escalation happens over email
Corrective action is tracked in email threads and spreadsheet columns. When someone leaves or a dispute arises, there’s no clean record of what was agreed, by whom, and what happened next.
No trigger to act automatically
By the time performance drops far enough for someone to notice and escalate, weeks of substandard delivery have already happened. There’s no automatic alert when a threshold is breached.
Hard to justify supplier exit without documentation
When you finally decide a supplier relationship has to end, legal and senior management want evidence that you tried to remediate. Without documented CAPA history, you’re in a weak position.
THE SOLUTION
A formal corrective action process that creates accountability on both sides
When a supplier’s score drops below your defined threshold, a corrective action workflow is created automatically. No manual monitoring required — the system catches it first.
Each CAPA includes root cause, agreed actions, owner, and deadline. Suppliers see the plan and can respond directly through the portal — everything is in one place, not an email chain.
Track whether improvement actions are completed on schedule. CAPAs close only when the issue is resolved and verified — not just acknowledged.
Every CAPA is logged with timestamps, actions taken, and outcomes. When you need to escalate internally or exit a supplier, the documented history is ready.
★★★★★ Verified G2 Review
“Before EvaluationsHub, supplier issues were raised and then forgotten. Now we have documented plans, deadlines, and a clear record of what was done. It’s changed how we hold suppliers accountable.”
A. Declerck — Enterprise, Chemicals sector
Turn repeated supplier problems into resolved ones.
Formal corrective action process, automated triggers, complete audit trail.
