EvaluationsHub Is Now ISO 27001 Certified What our Information Security Management certification means for procurement teams trusting us with their supplier data. We’re pleased to announce that EvaluationsHub has achieved ISO 27001 certification, the internationally recognised standard for Information Security Management Systems (ISMS). For a platform built to manage supplier performance, risk, and ESG/CSRD compliance […]

Customer success teams are responsible for one of the most information-intensive jobs in a B2B company. They need to know — continuously — how each customer is experiencing the product, where satisfaction is slipping, which accounts are at risk, and where there’s room to expand. Most of that information lives in conversations, inboxes, and CRM […]

Consulting firms sell expertise, judgement, and results. But when it comes to measuring whether clients actually experienced those things, most firms rely on informal signals — a positive email, a renewal, a referral. That’s not a measurement system. It’s optimism with a paper trail. Structured client feedback changes what’s possible for consulting and advisory firms. […]

Most supplier development conversations start in the wrong place. They start with a problem — a quality incident, a missed delivery, a contract breach — rather than with a deliberate plan to make suppliers better before something goes wrong. Supplier development, done well, is one of the highest-leverage activities in procurement. It turns your supply […]

Most procurement leaders know when a supplier is underperforming. The late deliveries stack up, quality complaints land in their inbox, and the spreadsheet they use to track it all becomes a monument to frustration. What’s less obvious is the cumulative cost of that underperformance — not just in direct spend, but in the strategic decisions […]

Introduction: The 2026 Supply Chain Challenge and the Need for Change The year 2026 presents a pivotal moment for global supply chains, characterized by unprecedented complexities and challenges. As businesses navigate an increasingly interconnected world, the demand for agile, resilient, and transparent supply chain operations has never been more critical. Companies are under pressure to […]

Introduction: Navigating the 2026 Supply Chain Challenge The global supply chain landscape is evolving rapidly, and by 2026, businesses will face unprecedented challenges that demand innovative solutions. As a senior thought leader in Supplier Relationship Management (SRM) and an Associate Professor specializing in B2B performance frameworks, I recognize the critical need for organizations to adapt […]

Mid-market procurement teams face a specific problem: their ERP handles purchase orders fine, but has no opinion on whether Supplier A is actually performing well, improving, or quietly becoming a risk. That gap — between transaction processing and relationship performance — is where companies lose money, time, and negotiating leverage. Why ERPs leave mid-market teams […]

Source-to-Pay suites promise to unify the entire procurement process — from sourcing through contract management to invoice payment. For many organisations, they deliver on that promise. But there is one area where they consistently fall short: deep supplier relationship management. This is not a criticism of S2P vendors. It is a structural limitation. S2P platforms […]

The all-in-one procurement suite had a good run. The promise was compelling: one vendor, one contract, one interface for everything from sourcing to payment. For large enterprises with dedicated implementation teams and multi-year deployment budgets, it sometimes delivered. For everyone else, it usually meant paying for capabilities they did not use, waiting years for features […]