Book announcement: “The Buyer’s Balance: What your customers want to share with you.” Coming Soon from Owl Press (Borgerhoff & Lamberigts)

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Your Key to Understanding What Matters to Your Buyers

Struggling to understand what your customers truly want? In today’s cutthroat market, knowing what makes your buyers tick is essential for success. “The Buyer’s Balance” is here to help!

Here’s what makes this book different:

1. See Customer Experience Through Fresh Eyes:

“The Buyer’s Balance” goes in-depth into customer experience from the buyer’s perspective. This unique approach reveals what truly matters to your customers, empowering you to meet their needs and consistently exceed their expectations.

2. Classic Knowledge Meets Fresh Insights:

This book doesn’t just rehash old ideas. It expertly blends core customer experience principles with groundbreaking new discoveries. This powerful combination provides a clear and up-to-date picture of the modern customer journey.

3. A Must-Have for Anyone Who Wants to Put Customers First:

Whether you’re a student, manager, or anyone who wants to be more customer-focused, “The Buyer’s Balance” equips you with valuable tools. The practical tips and insights translate directly into your daily work, driving real results.

With “The Buyer’s Balance” you’ll:

  • Crack the Customer Code: Learn to understand both positive and negative feedback to gain valuable insights.
  • Bridge the Expectation Gap: Discover how to identify areas for improvement and deliver experiences that truly resonate with your audience.
  • Turn Insights into Action: Develop a customer-centric approach that fosters loyalty and fuels growth.

“The Buyer’s Balance” is your guidebook in the ever-changing world of customer experience. Pre-order your copy today and take the first step towards building a thriving, customer-centric organization! More news on the book will be published on this page.