Supplier Performance Management for Pharmaceutical Manufacturers | EvaluationsHub
Pharmaceutical Manufacturing

Supplier performance management for pharmaceutical manufacturers

Qualify, score, and monitor every API, excipient, CMO, and packaging supplier in one place. Built for the supplier quality, QA, and procurement teams who carry GMP, FDA, and EU regulatory pressure, and who cannot let a supplier deviation become a batch failure or a regulatory finding.

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ISO 27001 certifiedGDPR compliantHosted in the EU
AL
Arden Life Sciences
API supplier · Critical
7.8/10
Overall score
GMP compliance
9.1
Quality (OOS/deviations)
7.2
CAPA responsiveness
6.6
On-time delivery
8.4
EU GMP validFDA audit due Q42 open CAPAs
OOS rate trending upflagged for QA review
Trusted by 350 B2B teams worldwide
★★★★★ 4.9/5 on G2
The reality behind every batch release

Your suppliers are inside your dossier. Your tools were never built to manage them.

Most pharma teams manage supplier performance across spreadsheets, a qualified vendor list that drifts out of date, and a CAPA log that is disconnected from the scores that should have triggered it.

The qualified vendor list drifts
Re-qualification dates, audit histories, and GMP certificates sit in separate files. When an inspector asks for your current QVL with evidence, you rebuild it under pressure.
Supplier CAPAs stall after containment
A deviation triggers a CAPA, containment happens, and root cause drifts. The same failure mode returns as an OOS result or a customer complaint.
Change notifications arrive as emails
An API or excipient supplier changes a process, a source, or a specification. You find out from a field alert or a stability failure, not from a controlled notification in your system.
Performance data and CAPAs live apart
Supplier scores are in one system, CAPAs in another, and GMP certificates in a third. No single view connects a declining trend to the corrective action it should have triggered.
Your QMS handles SOPs. EvaluationsHub handles supplier performance.
Built for supplier quality, QA, and procurement

One place to qualify suppliers, close CAPAs, and stay inspection-ready

One supplier score your inspector can stand behind
Multi-stakeholder scorecards combine GMP compliance, quality (OOS and deviations), CAPA responsiveness, and delivery into a single rating that QA, regulatory, and procurement all trust. Each supplier segment gets its own metrics and weightings, so an API supplier is not scored the same way as a packaging supplier.
GMP certificates and audit records in one place
Suppliers upload GMP certificates, CEPs, TSE/BSE statements, and audit reports through their own portal. You see what is current, expiring, or missing at a glance, instead of chasing PDFs before an inspection.
Deviations become CAPAs that actually close
Turn a supplier deviation into a tracked corrective and preventive action with an owner, a deadline, and containment-to-effectiveness status. Nothing closes until root cause is addressed and effectiveness is verified.
Auto-flagging with Eva AI · coming soon
See risk before it becomes a batch failure
Risk monitoring surfaces suppliers whose quality or responsiveness is declining, so you intervene on the trend instead of reacting to an OOS, a rejected batch, or a regulatory finding.
Reviews that hold suppliers to the data
Structured reviews put you and your supplier in front of the same quality data, the same CAPA history, and the same open actions. Re-qualification decisions are backed by evidence, not habit.
One audit trail for every score, CAPA, and certificate
Every rating, qualification record, and corrective action is timestamped with role-based access. When an FDA inspector, EMA auditor, or customer quality team arrives, the evidence is already assembled.
How it works

From a declining supplier to a closed CAPA

1
Score
Rate every supplier across GMP compliance, quality, CAPA responsiveness, and delivery using templates your team defines per supplier segment.
2
Flag
Declining scores, overdue CAPAs, and expiring GMP certificates are surfaced for review, so nothing drifts out of sight.
3
Act
Open a CAPA with an owner and a deadline in one click. Track from containment through root cause to effectiveness verification.
4
Close
Evidence goes in, effectiveness is verified, the action closes, and the trail stays ready for your next inspection.

A supplier deviation never costs you just the batch

A single deviation can mean a rejected batch, a regulatory finding, or a supply disruption that delays a product launch. By then it is your marketing authorisation, your patient supply, and your regulatory standing on the line. Supplier performance management exists to catch the trend long before it reaches that point.

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Works with your stack

Connects through native Salesforce sync, a REST API and webhooks, CSV and Excel import and export, and AWS AppFlow for 40+ enterprise services. No rip and replace of your QMS or ERP required.

Enterprise-grade, and your data stays in Europe

Your supplier, CAPA, and qualification data is sensitive. It is protected accordingly and hosted in the EU.

ISO 27001 CertifiedGDPR CompliantAWS EU · Paris region4.9/5 on G2Trusted since 2021

See it on your own suppliers

Book a 30-minute demo and we will map EvaluationsHub to your GMP supplier programme, using your real qualified vendor list and CAPA workflow.

Book a demo