Supplier Performance Management for IT Services | EvaluationsHub
IT Services & Technology

Supplier performance management for IT services companies

Score, monitor, and improve every vendor, subcontractor, and managed-service provider in one place. Built for the vendor management, procurement, and security teams who carry client audit pressure and cannot let a vendor's lapsed certification or SLA breach become their problem.

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ISO 27001 certified GDPR compliant Hosted in the EU
CC
Crestline Cloud Services
Infrastructure vendor · Critical
7.4/10
Overall score
SLA compliance
8.6
Security & compliance
7.2
Responsiveness
5.8
Documentation & DPAs
7.4
ISO 27001 valid SOC 2 expired 9 days ago 1 open action
SOC 2 lapsedclient audit in 3 weeks
Trusted by IT services and technology teams
Dell Capgemini Kyndryl BT
★★★★★ 4.9/5 on G2
The reality behind every client delivery

Your vendors deliver your service. Your tools were never built to manage them.

Most IT services teams manage vendor performance across spreadsheets, a contracts folder nobody trusts, and a security assessment process that produces point-in-time PDFs disconnected from everything else.

Vendor certifications expire and nobody notices
ISO 27001, SOC 2, and cyber-insurance certificates sit in email threads. You discover a vendor's certification has lapsed when your own client auditor asks for proof of your supply chain's security posture.
SLA breaches are logged but never connected to scores
You track uptime, response times, and incident resolution in your ITSM tool. But that data never flows into a vendor performance score, so the same underperforming vendor keeps winning renewals.
Subcontractor chains are invisible
Your vendor outsources to another vendor who outsources again. When something breaks, you do not know where in the chain the failure sits, and neither does your client.
DPAs and contracts live in a different world from performance
Data processing agreements, master service agreements, and NDA status are tracked separately from vendor quality. No single view connects a declining score to the contractual obligations at risk.
Your ITSM handles tickets. EvaluationsHub handles vendor performance.
Built for vendor management, procurement, and security

One place to score vendors, close actions, and stay audit-ready

One vendor score your client audit can stand behind
Multi-stakeholder scorecards combine SLA compliance, security posture, responsiveness, and documentation into a single rating that vendor management, procurement, and security all trust. Each vendor segment gets its own metrics and weightings, so a cloud infrastructure provider is not scored the same way as a staffing partner.
Certifications and contracts in one controlled place
Vendors upload ISO 27001, SOC 2, cyber-insurance, and DPA documents through their own portal. You see what is current, expiring, or missing at a glance, instead of chasing PDFs before a client security review.
Incidents become tracked actions, not buried tickets
Turn a vendor SLA breach or security incident into a corrective action with an owner, a deadline, and a resolution status. One click opens it, and nothing closes until the root cause is addressed and the evidence is in.
Auto-flagging with Eva AI · coming soon
See risk before your client does
Risk monitoring surfaces vendors whose performance, security posture, or responsiveness is declining. You act on the trend before it shows up as a failed SLA or a gap in your next client audit.
Reviews that hold vendors to the contract
Structured business reviews put you and your vendor in front of the same SLA data, the same score history, and the same open actions. Renewal decisions are backed by evidence, not relationship.
One audit trail for every score, certificate, and action
Every rating, vendor certificate, and corrective action is timestamped with role-based access. When a client audit, ISO 27001 surveillance, or regulatory review arrives, the evidence of your vendor oversight is already assembled.
How it works

From a declining vendor to a closed corrective action

1
Score
Rate every vendor across SLA compliance, security, responsiveness, and documentation using templates your team defines per vendor segment.
2
Flag
Declining scores, expiring certifications, and lapsed DPAs are surfaced for review, so nothing drifts out of sight.
3
Act
Open a corrective action with an owner and a deadline in one click. Track from incident through root cause to resolution.
4
Close
Evidence goes in, the action closes, and the full trail stays ready for your next client audit.

A vendor failure never costs you just the ticket

A single lapse can mean a breached SLA, a failed client audit, or a security incident your client holds you responsible for. By then it is your contract, your reputation, and your renewal on the line. Vendor performance management exists to catch the trend long before it reaches that point.

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Works with your stack

Connects through native Salesforce sync, a REST API and webhooks, CSV and Excel import and export, and AWS AppFlow for 40+ enterprise services. No rip and replace of your ITSM or procurement system required.

Enterprise-grade, and your data stays in Europe

Your vendor, contract, and audit data is sensitive. It is protected accordingly and hosted in the EU.

ISO 27001 Certified GDPR Compliant AWS EU · Paris region 4.9/5 on G2 Trusted since 2021

See it on your own vendors

Book a 30-minute demo and we will map EvaluationsHub to your vendor management programme, using your real vendor segments and SLA data.

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