CAPA & CORRECTIVE ACTIONS
Supplier Issues Logged, Tracked, and Closed — Every Time
EvaluationsHub gives every corrective action a deadline, an owner, and a documented outcome. No more issues that quietly disappear — or quietly repeat.
Start Free Pilot See How It WorksTrusted by procurement teams at
IBM · McCain · Capgemini · Europcar · BT · Firestone · Dell · KLA · Kyndryl · Swiss Krono · Pioneer · Yura
THE PROBLEM
Supplier issues get raised. Then they get forgotten.
📧
Issues managed by email thread
No central record. No deadline. Corrective actions live in inboxes — so they expire with the conversation, not when the issue is resolved.
🔁
Same problems, different quarters
Without closed-loop tracking, recurring issues aren't visible as patterns. The same supplier gets the same call for the fourth time with no documented history.
📂
Nothing audit-ready
When auditors or leadership ask for evidence of corrective actions taken, the answer is a trail of emails and hope. That's not a compliance posture.
HOW IT WORKS
Structured CAPA workflows — from trigger to close
When a supplier scores below threshold, a corrective action is created automatically. It gets an owner, a due date, and a documented resolution. Nothing falls through.
🚨
Auto-triggered from scorecard
Set a score threshold. When a supplier falls below it, a CAPA is created automatically — linked to the evaluation, with context already attached.
👤
Assigned, dated, tracked
Every CAPA has an internal owner and a due date. Reminders go out automatically. Status is visible to everyone who needs to see it — not buried in email.
✅
Documented resolution
When the action is closed, the resolution is logged against the supplier record. Full history, always accessible, ready for audits or escalation.
🤖
Eva AI — coming soon
Eva AI will suggest corrective actions based on issue type and supplier history — reducing the manual work of drafting action plans. Currently in beta.
"The automation part saved us 1 FTE."
Michael T. · Procurement Lead, Manufacturing
Verified G2 Review · 4.9/5
Common questions
Can CAPAs be raised manually, not just from scorecards?
Yes. You can create a corrective action at any time — from a scorecard result, a quality incident, or a supplier meeting. Threshold-based triggers are optional.
Do suppliers see their corrective actions?
Yes, through the supplier portal. They can view the action, upload supporting documentation, and update status. You control exactly what's visible to them.
Is there a full audit trail?
Every action, status change, comment, and document upload is timestamped and logged. The complete CAPA history is exportable for audit or compliance purposes.
What's the difference between current CAPA and Eva AI?
Current CAPA workflows are fully manual — you define the action, owner, and deadline. Eva AI (in beta) will suggest action plans based on the issue pattern, reducing drafting time significantly.
Close the loop on every supplier issue.
Operational in days. No IT project. Full CAPA history from your first evaluation.
Start Free Pilot View Pricing