360 supplier feedback

Score suppliers from more than one point of view

Buyer KPIs, supplier self-assessments, internal stakeholder ratings and end-customer views combine into one scorecard. No single person decides how a supplier is rated.

Set up my environmentSee how views combine

Configured around your own suppliers. We reply within one working day.

One supplier, three viewsExample data
BuyerOperational KPIs
SupplierSelf-assessment
CustomerEnd-user view
→
Aggregated scorecard8.4out of 10
The problem with a single rater

A score from one person is an opinion with a number on it

01

It follows the rater

The score reflects whoever filled it in. When that person changes role, the history loses its meaning.

02

The buyer sees one side

Purchasing sees price and delivery. Quality, logistics and finance each see something the buyer does not.

03

The supplier is never asked

Without a self-assessment, you never learn where the supplier thinks it is falling short, or what it needs from you.

Who contributes

Every group that sees the supplier adds its view

Input from purchasing, quality, logistics and finance, from the supplier itself and from the end customer aggregates into one scorecard, with the weighting you configure.

  • Multi-stakeholder input aggregation.
  • Weighted scoring configured per supplier segment.
  • Supplier self-assessment through the portal.
Weight per sourceExample data
SourceWeightScore
Buyer KPIs40%8.5
Internal stakeholders30%8.0
Supplier self-assessment15%8.8
Customer view15%8.3
Aggregated100%8.4
Numbers and judgement

Qualitative input sits next to the KPIs

OTIF and PPM tell you what happened. Surveys, stakeholder ratings and interview input tell you what it was like to work with the supplier. Both feed the same score.

  • Quantitative KPIs such as OTIF, PPM, lead time and fill rate.
  • Surveys, stakeholder ratings and interview input.
  • The scorecard is visible to the supplier in the two-way portal.
Scorecard breakdownExample data
On-time deliveryKPI, from your ERP8.5
ResponsivenessRating, from purchasing and logistics8.0
Quality collaborationSurvey, from the quality team6.9
Self-assessmentFrom the supplier, in the portal8.8
Related

Where the views come from, and where they go

Collect the input, aggregate it, then act on the result.

SurveysAutomated collection and follow-up for every input.Open surveys ScorecardsWeighted KPIs and multi-source input in one score.Open scorecards Supplier portalSuppliers see their own scores and respond in your brand.Open portal SegmentationDifferent weights for different suppliers.Open segmentation

Replace one person's opinion with a shared score

Send us your current scoring approach and we will rebuild it in the platform before we speak.

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