Category: Feedback and Integration Tools

Posted on by DigitalMarket

EvaluationsHub vs Alchemer: From Isolated Surveys to Unified Feedback Intelligence

In today’s data-driven business environment, collecting feedback is no longer enough. The real differentiator lies in how organizations automate, unify, and act on feedback across teams, departments, and external stakeholders. Two platforms that approach this challenge from different angles are Alchemer and EvaluationsHub.

While Alchemer is a well-known survey tool for marketers and researchers, EvaluationsHub is redefining how companies manage B2B evaluations and feedback loops—with a focus on automation, collaboration, and full-spectrum metrics tracking.

Let’s explore how these two platforms compare, and why EvaluationsHub is becoming the preferred choice for organizations that want to move beyond surveys and into strategic feedback operations.

Platform Overview

What is Alchemer?

Alchemer (formerly SurveyGizmo) is a flexible survey platform used by CX teams, marketers, and researchers to collect and analyze feedback. It offers:

  • Advanced survey logic and branching
  • NPS and CSAT tools
  • Integrations with CRM and marketing platforms
  • Custom reporting dashboards

Alchemer is ideal for standalone survey campaigns, but it lacks built-in support for ongoing, multi-source evaluations or automated feedback cycles across internal and external teams.

What is EvaluationsHub?

EvaluationsHub is a feedback automation and evaluation intelligence platform built for B2B organizations. It enables companies to:

  • Automate recurring evaluations (e.g. supplier scorecards, internal reviews)
  • Combine feedback from multiple sources and formats
  • Track all possible metrics—quantitative and qualitative
  • Close the loop with stakeholders through transparent, collaborative workflows

It’s designed for teams that want to professionalize their feedback processes, eliminate manual follow-ups, and create a single source of truth for decision-making.

Feature Comparison Table

Feature / Capability Alchemer EvaluationsHub
Primary Focus Surveys and feedback collection B2B evaluations, feedback automation
Evaluation Management No Yes – recurring, multi-source evaluations
Survey Tools Yes – advanced logic and design Yes – embedded in evaluation workflows
Feedback Automation Limited – manual scheduling Yes – fully automated, recurring cycles
Metrics Tracking Survey responses only All possible metrics: usage, goals, KPIs
Internal + External Feedback Mostly external (respondents) Yes – internal teams, suppliers, clients
Loop Closure Tools No Yes – assign actions, notify stakeholders
CRM & Tool Integration Yes – via APIs Yes – native + 1600+ integrations
Customization High – survey branding High – platform branding, templates, workflows
Ease of Use Moderate – some complexity in logic Intuitive, no-code setup
Security & Compliance GDPR compliant GDPR, AWS-hosted, ISO-ready, 2FA, role-based

Why EvaluationsHub Is the Smarter Choice for B2B Feedback Operations

1. Automated, Recurring Evaluations

Unlike Alchemer’s one-off survey model, EvaluationsHub is built for ongoing, structured evaluations. Whether it’s quarterly supplier scorecards, internal team reviews, or client satisfaction loops, EvaluationsHub automates the entire process—no more chasing responses or managing spreadsheets.

2. Unified Feedback from All Sources

EvaluationsHub brings together feedback from internal teams, external partners, and customers—all in one place. This creates a 360° view of performance, enabling more balanced, data-informed decisions.

3. Track Every Metric That Matters

Beyond survey responses, EvaluationsHub tracks all possible metrics: engagement, completion rates, success criteria, and even custom KPIs. This transforms feedback from anecdotal to analytical.

4. Close the Loop with Confidence

EvaluationsHub doesn’t just collect feedback—it helps you act on it. Assign follow-ups, notify stakeholders, and show progress transparently. This builds trust and accountability across your ecosystem.

5. Custom Branding and Seamless Integration

From custom URLs and email domains to integrations with Salesforce, SAP, and 1600+ tools, EvaluationsHub fits seamlessly into your existing workflows—while reflecting your brand at every touchpoint.

When to Choose Each Platform

Scenario Best Fit
You want cx approaches depending on different segments Alchemer
You want to automate recurring evaluations across teams EvaluationsHub
You’re focused on marketing Alchemer
You want to unify internal and external feedback in one platform EvaluationsHub
You need to track all metrics and close the loop EvaluationsHub
You want a branded, secure, and scalable evaluation platform EvaluationsHub

Final Thoughts

Alchemer is a strong choice for organizations focused on survey design and feedback collection. But for companies that want to automate, unify, and operationalize feedback across their business, EvaluationsHub offers a more strategic, scalable solution.

By enabling teams to track every metric, automate evaluations, and close the loop with stakeholders, EvaluationsHub transforms feedback from a task into a growth engine.

If your organization is ready to move beyond surveys and build a modern, intelligent feedback operation, EvaluationsHub is the platform to lead that transformation.

Posted on by DigitalMarket

Qualtrics XM vs. EvaluationsHub: Passive Listening vs. Active Execution

Choosing a platform to manage feedback and drive continuous improvement is no longer just about collecting data—it’s about acting on it at scale.

Both Qualtrics XM and EvaluationsHub are positioned in the feedback space, but they take fundamentally different approaches. Qualtrics is a comprehensive enterprise suite designed for broad customer and employee experience measurement. EvaluationsHub, by contrast, is a lean execution engine, focused on structured evaluations, stakeholder accountability, and operational improvement—particularly in procurement, onboarding, ESG, and supplier scorecards.

If you need more than dashboards—if you want a system that automates evaluations, engages the right stakeholders, scores results, and tracks actions—EvaluationsHub may be the smarter fit.

What Sets EvaluationsHub Apart from Qualtrics XM

While Qualtrics offers deep flexibility for building and analyzing surveys, EvaluationsHub is purpose-built for structured, repeatable evaluations that require:

  • Multiple participants (internal + external)

  • Scoring logic and weighted templates

  • Branded portals for customers or suppliers

  • Automatic reminders and follow-ups

  • Dashboards that show progress, not just feedback

  • Closed-loop accountability tied to each evaluation point

Whereas Qualtrics often requires survey expertise and manual configuration, EvaluationsHub provides templated workflows that clients can launch instantly—with real-world outcomes tracked over time.

Use Case Comparison

Area of Use Qualtrics XM EvaluationsHub
Primary Strength Broad experience measurement across CX/EX Structured evaluations with action-based workflows
Typical Buyer Research, HR, marketing, VoC, EX leaders Procurement, sustainability, onboarding, B2B CX, quality teams
Survey Flexibility ✅ Highly customizable survey builder ✅ Fast, templatized evaluations for repeat use
Evaluation Templates ⚠️ Requires manual setup ✅ Prebuilt and customizable for supplier, ESG, onboarding, audits
Supplier Scorecards ✖️ Not natively supported ✅ Native feature—recurring, automated, scored
Customer Implementation Feedback ⚠️ Can be configured manually ✅ Built-in logic for onboarding/client health evaluations
External Stakeholder Portals ✖️ Not included ✅ Branded portals per supplier or client
Follow-up & Loop Closure ⚠️ Requires additional modules or manual steps ✅ Automated follow-up per issue, tracked to resolution
Dashboards & Reporting ✅ Rich analytics, esp. for large datasets ✅ Action-oriented dashboards with ownership tracking
Ease of Use for Non-Experts ⚠️ Steeper learning curve for advanced use ✅ Designed for business users, no training needed
Integration Requirements ✅ Extensive but often requires IT support ✅ Simple integrations via Make/Zapier, with light setup
Speed to Deploy Weeks–months depending on configuration ✅ Live in hours, ready-to-use templates
Pricing Transparency Enterprise-level pricing, often opaque ✅ Modular, transparent, includes one fully managed use case

EvaluationsHub Is Built for Execution, Not Exploration

Qualtrics XM is a powerful platform—but often requires a dedicated team, advanced configuration, and time-consuming setup to work at scale. It’s ideal if you’re trying to deeply analyze sentiment, track thousands of survey variations, or run complex EX/CX research.

EvaluationsHub, however, is for teams that want to push evaluations into the field, collect structured feedback from known parties, and use that input to drive operational change—in days, not months.

Perfect for:

  • Procurement teams running supplier performance reviews

  • B2B customer onboarding health assessments

  • ESG, risk, and compliance scorecards

  • Cross-departmental feedback in transformation programs

  • Consultants who want to productize their playbooks

Key Differentiator: Built-In Accountability

Where Qualtrics often ends with insights, EvaluationsHub starts there—tracking who responded, who didn’t, what actions were assigned, and what’s been resolved. Every point of feedback is attached to an owner, scored, and followed up on through automatic nudges and dashboards.

It doesn’t just inform—it moves things forward.

Final Verdict

If you’re an enterprise with a full research or VoC team, Qualtrics XM is an excellent platform.
But if you’re looking to run evaluations at scale, without IT, with a focus on action, not analysis, EvaluationsHub is built to help you get results fast—with less effort.

It’s more than a survey tool.
It’s a collaboration and improvement system.

Try It Free

EvaluationsHub offers one fully managed external account—free forever. That means you can test a real supplier scorecard, onboarding evaluation, or ESG checklist without setup cost or commitment.

👉 Get started with your first live evaluation

Posted on by Bert Paesbrugghe

Avetta vs. EvaluationsHub: From Box-Ticking to Real Supplier Improvement

If your business depends on third parties—suppliers, contractors, vendors—you’ve likely heard of Avetta. Known for managing supplier pre-qualification and compliance in high-risk industries like construction and energy, Avetta helps companies enforce safety and regulatory standards.

But if you need to go beyond compliance and actually evaluate supplier performance, gather structured internal feedback, and drive ongoing improvement, you’ll find that Avetta’s system isn’t built for that.

That’s where EvaluationsHub enters the picture.

While Avetta keeps you compliant, EvaluationsHub helps you continuously improve supplier performance, engagement, and accountability.

Let’s explore the difference.

What Avetta Does Well

Avetta’s platform focuses on qualifying vendors before work begins. It’s designed to:

  • Verify insurance, safety records, certifications, and financial standing

  • Provide risk ratings based on documentation

  • Act as a clearinghouse for contractor onboarding

This makes it suitable for industries like construction, oil & gas, and utilities—especially where regulatory or safety standards must be met before a supplier sets foot on-site.

But after the vendor is approved, Avetta doesn’t give you much for ongoing performance evaluations. There’s no structured way to collect input from procurement, sustainability, or operations. No automated scorecards. No CX or onboarding feedback loops. Just a profile—and a lot of PDFs.

EvaluationsHub: Built for Ongoing Supplier (and Customer) Evaluation

EvaluationsHub goes beyond qualification. It gives you a fast, flexible way to:

  • Launch recurring or one-time evaluations with scoring logic

  • Push templates to internal teams, suppliers, or even customers

  • Aggregate results in dashboards and scorecards automatically

  • Trigger follow-ups and assign accountability

  • Offer a seamless branded portal experience for each stakeholder

From ESG audits to supplier scorecards to post-project evaluations, EvaluationsHub turns fragmented feedback into a structured system that creates measurable outcomes.

Feature Comparison: Avetta vs. EvaluationsHub

Capability Avetta EvaluationsHub
Primary Focus Supplier pre-qualification & compliance Evaluation & improvement across suppliers, customers, and teams
Vendor Pre-Qualification ✅ Core function ✖️ Not a focus
Document Management & Audits ✅ Built-in for compliance ⚠️ Light support (links, references in templates)
Supplier Performance Evaluations ⚠️ Basic rating indicators ✅ Custom templates, scoring logic, trend analysis
Internal Feedback Collection ✖️ Not supported ✅ Push to departments: procurement, quality, sustainability, etc.
Post-Onboarding / Project Reviews ✖️ Not supported ✅ Built-in use cases for CX & delivery follow-up
Automated Reminders & Scoring ✖️ Manual follow-up ✅ Fully automated
Customer / Supplier Portals ✖️ Static vendor profiles ✅ Fully branded, dynamic, stakeholder-specific portals
Accountability & Loop Closure ✖️ Not tracked ✅ Assigned actions, status tracking per evaluation
Deployment Speed Weeks/months Days – no-code, intuitive setup
Pricing Model Enterprise-level (subscription + onboarding fees) Modular, transparent, includes 1 managed account free

The Real Difference? Compliance vs. Continuous Improvement

Avetta is built to keep you safe and compliant—before the relationship begins.
EvaluationsHub is designed to help you improve that relationship over time.

Most organizations today need both:

  • Qualification to mitigate risk

  • Evaluation to improve performance

But while Avetta ends at onboarding, EvaluationsHub gives you the ongoing insight and structure you need to evaluate, act, and improve—again and again.

Final Word

If you’re only looking to check boxes for safety and documentation, Avetta is likely the right tool.
But if you want to go further—to create real visibility into supplier performance, build accountability, and collect structured input across teams—EvaluationsHub delivers where Avetta doesn’t.

It’s not about replacing what you have. It’s about making it work smarter.

Try EvaluationsHub—Live in Days, Not Months

Skip the sandbox. We’ll set up a real, free managed account so you can launch a complete evaluation with suppliers or internal teams—and see the results immediately.

👉 Start your first structured evaluation