EvaluationsHub vs Alchemer: From Isolated Surveys to Unified Feedback Intelligence
In today’s data-driven business environment, collecting feedback is no longer enough. The real differentiator lies in how organizations automate, unify, and act on feedback across teams, departments, and external stakeholders. Two platforms that approach this challenge from different angles are Alchemer and EvaluationsHub.
While Alchemer is a well-known survey tool for marketers and researchers, EvaluationsHub is redefining how companies manage B2B evaluations and feedback loops—with a focus on automation, collaboration, and full-spectrum metrics tracking.
Let’s explore how these two platforms compare, and why EvaluationsHub is becoming the preferred choice for organizations that want to move beyond surveys and into strategic feedback operations.
Platform Overview
What is Alchemer?
Alchemer (formerly SurveyGizmo) is a flexible survey platform used by CX teams, marketers, and researchers to collect and analyze feedback. It offers:
- Advanced survey logic and branching
- NPS and CSAT tools
- Integrations with CRM and marketing platforms
- Custom reporting dashboards
Alchemer is ideal for standalone survey campaigns, but it lacks built-in support for ongoing, multi-source evaluations or automated feedback cycles across internal and external teams.
What is EvaluationsHub?
EvaluationsHub is a feedback automation and evaluation intelligence platform built for B2B organizations. It enables companies to:
- Automate recurring evaluations (e.g. supplier scorecards, internal reviews)
- Combine feedback from multiple sources and formats
- Track all possible metrics—quantitative and qualitative
- Close the loop with stakeholders through transparent, collaborative workflows
It’s designed for teams that want to professionalize their feedback processes, eliminate manual follow-ups, and create a single source of truth for decision-making.
Feature Comparison Table
| Feature / Capability | Alchemer | EvaluationsHub |
|---|---|---|
| Primary Focus | Surveys and feedback collection | B2B evaluations, feedback automation |
| Evaluation Management | No | Yes – recurring, multi-source evaluations |
| Survey Tools | Yes – advanced logic and design | Yes – embedded in evaluation workflows |
| Feedback Automation | Limited – manual scheduling | Yes – fully automated, recurring cycles |
| Metrics Tracking | Survey responses only | All possible metrics: usage, goals, KPIs |
| Internal + External Feedback | Mostly external (respondents) | Yes – internal teams, suppliers, clients |
| Loop Closure Tools | No | Yes – assign actions, notify stakeholders |
| CRM & Tool Integration | Yes – via APIs | Yes – native + 1600+ integrations |
| Customization | High – survey branding | High – platform branding, templates, workflows |
| Ease of Use | Moderate – some complexity in logic | Intuitive, no-code setup |
| Security & Compliance | GDPR compliant | GDPR, AWS-hosted, ISO-ready, 2FA, role-based |
Why EvaluationsHub Is the Smarter Choice for B2B Feedback Operations
1. Automated, Recurring Evaluations
Unlike Alchemer’s one-off survey model, EvaluationsHub is built for ongoing, structured evaluations. Whether it’s quarterly supplier scorecards, internal team reviews, or client satisfaction loops, EvaluationsHub automates the entire process—no more chasing responses or managing spreadsheets.
2. Unified Feedback from All Sources
EvaluationsHub brings together feedback from internal teams, external partners, and customers—all in one place. This creates a 360° view of performance, enabling more balanced, data-informed decisions.
3. Track Every Metric That Matters
Beyond survey responses, EvaluationsHub tracks all possible metrics: engagement, completion rates, success criteria, and even custom KPIs. This transforms feedback from anecdotal to analytical.
4. Close the Loop with Confidence
EvaluationsHub doesn’t just collect feedback—it helps you act on it. Assign follow-ups, notify stakeholders, and show progress transparently. This builds trust and accountability across your ecosystem.
5. Custom Branding and Seamless Integration
From custom URLs and email domains to integrations with Salesforce, SAP, and 1600+ tools, EvaluationsHub fits seamlessly into your existing workflows—while reflecting your brand at every touchpoint.
When to Choose Each Platform
| Scenario | Best Fit |
|---|---|
| You want cx approaches depending on different segments | Alchemer |
| You want to automate recurring evaluations across teams | EvaluationsHub |
| You’re focused on marketing | Alchemer |
| You want to unify internal and external feedback in one platform | EvaluationsHub |
| You need to track all metrics and close the loop | EvaluationsHub |
| You want a branded, secure, and scalable evaluation platform | EvaluationsHub |
Final Thoughts
Alchemer is a strong choice for organizations focused on survey design and feedback collection. But for companies that want to automate, unify, and operationalize feedback across their business, EvaluationsHub offers a more strategic, scalable solution.
By enabling teams to track every metric, automate evaluations, and close the loop with stakeholders, EvaluationsHub transforms feedback from a task into a growth engine.
If your organization is ready to move beyond surveys and build a modern, intelligent feedback operation, EvaluationsHub is the platform to lead that transformation.
