Account Recovery & Churn Prevention
Catch the Warning Signs Early. Recover Accounts Before They Leave.
When a health score drops, EvaluationsHub helps your team build a structured recovery plan with clear ownership, milestones, and follow-up — turning at-risk accounts into success stories.
By the time a customer asks to cancel, the relationship has usually been declining for months. EvaluationsHub surfaces that decline early through health score thresholds and gives your team a structured process to intervene before it’s too late — with owners, milestones, and automatic follow-up replacing the ad-hoc scramble.
How EvaluationsHub supports account recovery
Threshold-triggered alerts
Define the health score level that triggers a recovery process. When an account drops below that threshold, EvaluationsHub alerts the right people and initiates the workflow automatically.
Structured recovery plans
Build a plan within EvaluationsHub: define the root cause, actions required, milestones, and success criteria — all connected to the specific account.
Ownership and accountability
Every recovery plan has a named owner and defined contributors. No ambiguity about who is responsible for what. EvaluationsHub tracks completion at every step.
Milestone tracking
Break the recovery into phases. Track milestone completion, log progress notes, and see at a glance whether each at-risk account is on track or falling further behind.
Automatic follow-up reminders
Recovery plans don’t fade after the first meeting. EvaluationsHub sends reminders, escalates missed milestones, and keeps the recovery visible until it’s resolved.
Score monitoring during recovery
Watch the health score evolve as recovery actions are completed. When the score recovers above the threshold and stays there, EvaluationsHub marks the account as stabilised.
Build recovery plans before accounts ask to leave
Threshold alerts, structured plans, and automatic follow-up — all connected to account health.
