Customer Success Software
Turn At-Risk Accounts Into Your Biggest Champions
EvaluationsHub gives CS teams a real-time health score for every account — combining NPS, QBR scores, stakeholder surveys, and activity data — so you can act before accounts churn.
Most CS teams know which accounts feel risky. What they lack is the data to prove it — and a system to act on it before it’s too late. EvaluationsHub brings every customer signal into one platform: health scores, QBR preparation, survey collection, and account recovery, all connected.
What EvaluationsHub gives your CS team
Live account health scores
Every account gets a real-time health score built from NPS, QBR results, stakeholder feedback, complaints, meetings, and Salesforce data. No more gut-feel risk assessments.
Structured QBR management
Run quarterly business reviews from a single template. Capture scores, track actions, and feed every result back into the account health calculation automatically.
Automated survey distribution
Send NPS surveys and structured feedback forms to all defined stakeholders on a configurable schedule. Responses aggregate automatically.
Multi-stakeholder collection
Collect input from champions, end users, and decision-makers in every account. One disengaged stakeholder can’t mask broader dissatisfaction.
Account recovery plans
When a health score drops below your threshold, EvaluationsHub triggers a structured recovery workflow with ownership, milestones, and automatic follow-up reminders.
Salesforce integration
CRM data feeds directly into the health calculation. Contract renewal dates, open opportunities, and support case volume all contribute to the score.
One platform for your entire CS workflow
Health scores, QBRs, surveys, and account recovery — connected and always current.
