The best alternative to Useriq

Share with

UserIQ vs EvaluationsHub: A Modern Comparison for Customer Success Teams

In today’s competitive SaaS landscape, customer success platforms are no longer a luxury—they’re a necessity. As businesses strive to reduce churn, improve onboarding, and drive product adoption, choosing the right platform can make all the difference. Two names that often come up in this space are UserIQ and EvaluationsHub.

While both platforms aim to empower customer success teams, they take different approaches in terms of features, flexibility, and long-term value. In this article, we’ll explore how these two platforms compare, and why EvaluationsHub is emerging as a compelling choice for modern teams.


Understanding the Platforms

What is UserIQ?

UserIQ was once a well-regarded customer success platform offering tools for user onboarding, product analytics, and customer health scoring. It helped teams understand user behavior and engage customers through in-app messaging and guided tours. However, as of May 2022, UserIQ ceased operations, leaving many of its customers searching for alternatives.

Despite its shutdown, UserIQ’s legacy still influences how we think about customer success tools. Its focus on user engagement and analytics set a standard that newer platforms have built upon.

What is EvaluationsHub?

EvaluationsHub is a next-generation customer success and evaluation platform designed to help organizations streamline product evaluations, manage customer feedback, and drive data-informed decisions. Unlike traditional CS tools, EvaluationsHub integrates evaluation workflows directly into the customer journey, making it especially valuable for B2B SaaS companies with complex sales cycles.


Feature-by-Feature Comparison

Here’s a side-by-side comparison of UserIQ and EvaluationsHub based on key criteria:

Feature / Capability UserIQ EvaluationsHub
Status Discontinued (as of May 2022) Actively developed and supported
Primary Use Case Customer success, onboarding, engagement Product evaluations, customer success, feedback
Onboarding Tools In-app tours, tooltips Guided evaluations, onboarding templates
Customer Health Scoring Yes Yes, with customizable scoring models
Product Analytics Basic usage tracking Deep evaluation analytics and reporting
Feedback Collection Surveys, NPS All metrics, feedback during and after evaluations
CRM Integration Limited Native integrations with Salesforce, HubSpot
Customization Moderate High—tailored workflows and branding
Ease of Use Moderate learning curve Intuitive UI with minimal setup time
Support & Community No longer available Dedicated support and growing user community
Pricing Not available (discontinued) Transparent, scalable pricing tiers

Why EvaluationsHub Stands Out

1. Purpose-Built for Evaluations

While UserIQ focused on general customer success, EvaluationsHub was designed from the ground up to support product evaluations—a critical but often overlooked phase in the customer journey. This makes it especially valuable for sales and CS teams working with enterprise clients who require structured trials or proof-of-concept phases.

2. Integrated Feedback Loops

EvaluationsHub doesn’t just collect feedback—it embeds it directly into the evaluation process. This allows teams to capture insights in real time, identify blockers early, and adapt their approach before a deal is lost. It’s a proactive model that goes beyond traditional post-onboarding surveys.

3. Customizable Workflows

Every business is different, and EvaluationsHub embraces that. Whether you’re running a 14-day trial or a 90-day enterprise pilot, the platform allows you to tailor workflows, scoring models, and success criteria to match your unique process.

4. Modern, Intuitive Interface

One of the most common praises from EvaluationsHub users is its clean, user-friendly interface. Unlike legacy tools that require weeks of training, EvaluationsHub is designed to be up and running in hours—not days.

5. Active Development and Support

With UserIQ no longer in operation, businesses using the platform are left without updates or support. EvaluationsHub, on the other hand, is actively maintained, with regular feature releases and a responsive support team that partners closely with customers.


Real-World Use Cases

For Sales Teams:

EvaluationsHub helps sales engineers and account executives run structured evaluations that align with buyer goals. This shortens sales cycles and increases win rates.

For Customer Success Managers:

CSMs can use EvaluationsHub to track customer progress, identify risks early, and ensure a smooth transition from trial to adoption.

For Product Teams:

By analyzing evaluation data, product managers gain insights into which features resonate most with prospects—informing roadmap decisions with real-world data.


Final Thoughts

While UserIQ played an important role in the evolution of customer success platforms, its discontinuation has left a gap in the market. EvaluationsHub not only fills that gap—it redefines it.

By focusing on the evaluation phase of the customer journey, offering deep customization, and maintaining an active development roadmap, EvaluationsHub is uniquely positioned to support modern SaaS teams looking to drive growth through smarter, more strategic customer engagement.

If you’re evaluating your next customer success platform, EvaluationsHub deserves a serious look—not just as a replacement for UserIQ, but as a forward-thinking solution built for today’s challenges.

Our recent Blogs

Gain valuable perspectives on B2B customer feedback and supplier
performance through our blogs, where industry leaders share experiences and
practical advice for improving your business interactions.

View All