Medallia vs. EvaluationsHub: Listening Broadly or Acting Precisely?

When you’re investing in customer and stakeholder feedback, it’s easy to assume more data equals better insight. Platforms like Medallia were built around that idea: collect every signal, analyze every interaction, and build a full 360° view of the customer.

But sometimes, you don’t need to listen to the entire internet. You need to evaluate performance across specific projects, suppliers, onboarding journeys, or cross-functional teams—with clear structure, scores, and ownership.

That’s where EvaluationsHub thrives.

While Medallia captures unstructured feedback at scale, EvaluationsHub delivers precise, structured evaluations, automated follow-ups, and accountability dashboards that move organizations forward.

Medallia: The Power of Unstructured Experience Signals

Medallia is known for:

• Listening to voice-of-customer signals across web, mobile, contact centers, and more

• Capturing unstructured feedback and performing sentiment analysis

• Integrating with customer service systems for closed-loop feedback

It’s a powerful platform for consumer brands, call centers, and retailers that need to capture massive volumes of customer experience signals.

But if your goal is to evaluate supplier risk, measure onboarding experience, or track stakeholder performance, Medallia isn’t built for that level of structure or accountability.

EvaluationsHub: Structured Evaluation Meets Workflow Automation

EvaluationsHub is the better fit if you want to:

• Evaluate suppliers, customers, or internal teams using standardized templates

• Run recurring scorecards for ESG, quality, delivery, risk, onboarding, or CX

• Push evaluations proactively across ecosystems (internal + external)

• Automate reminders, scoring, dashboards, and follow-up actions

• Track who responded, what needs to improve, and who owns each next step

Think of it as feedback with structure, teeth, and forward motion.

Comparison Table: Medallia vs. EvaluationsHub

Who Should Choose EvaluationsHub?

Choose EvaluationsHub if you:

• Need to push feedback across stakeholders proactively

• Want structured evaluation workflows with clear metrics

• Work in procurement, CS, sustainability, or onboarding

• Want fast setup and minimal training

• Prefer tracking ownership, trends, and accountability

It’s not about listening to everything. It’s about listening with purpose—and doing something about it.

Final Word: From Signals to Action

Medallia is like a radar: it picks up everything.

EvaluationsHub is like a GPS: it gives you direction.

If your priority is signal processing at scale, Medallia delivers.
If your priority is structured improvement across suppliers, customers, or internal teams, EvaluationsHub is the better tool—faster to deploy, easier to manage, and more outcome-focused.

See the Difference in 48 Hours

EvaluationsHub comes with one free fully managed external account or free unlimited trial of 14 days.
That means you can launch a real evaluation—onboarding, supplier, ESG, or customer health—in minutes.

👉 Launch your first structured evaluation now