Trusted by +270 Small & Large Organizations
Customer Success For B2B companies
Proactive Customer Success Starts with Better Data
Your customers won’t always tell you they’re unhappy — but their actions will. EvaluationsHub gives your CS team the structure to automatically track, measure, and respond to evolving customer health with real-time data from all datapoints and data sources, not just gut feeling. Spot early warning signs, launch action plans, and drive long-term retention.
Start with What You Already Have
Turn Insights into Action, Automatically.
It’s not just about measuring satisfaction — it’s about what you do with it. When a customer falls below threshold, EvaluationsHub can trigger tasks, assign owners, and track follow-ups. Turn feedback loops into workflows that actually improve outcomes.
Turbocharge your Productivity
Our solution empowers you to leverage evaluation insights for constructive supplier communication, strengthening relationships for enhanced procurement effectiveness. Make informed decisions to boost your supply chain and organization towards better business relationships.
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Comprehensive Insights
Our platform provides predefined evaluation criteria, scorecards, and customizable templates for seamless integration with your procurement systems. Automate the process and use the power of real-time insights, enabling quick, informed decisions that deliver value to your organization.
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Actionable Recommendations
Our software offers a streamlined data collection process from different internal and external teams, and promotes objective assessments. Bid farewell to time constraints as you efficiently conduct thorough evaluations and gain clear insights into supplier performance, effectively managing risks.
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Modern B2B CX
Design Your Own Customer Health Scorecard. Every business is different. Define what customer health means to you — whether it's usage frequency, support SLAs, survey feedback, renewal risk, or all of the above. EvaluationsHub lets you build dynamic, weighted scorecards that reflect the reality of your customer journey.
Seamless Collaboration with Sales, Product, and Support. Customer success doesn’t live in a vacuum. EvaluationsHub lets you share insights and evaluations across teams — so product hears what customers are asking for, sales knows who’s at risk, and support sees the full picture. No more siloed work or disjointed responses.
A Clear Record for QBRs, Renewals, and Leadership. Stop scrambling before executive check-ins or renewal calls. With EvaluationsHub, you always have a timeline of evaluations, actions taken, and progress made — ready to go. It’s your single source of truth for showing how customer value is being delivered.
Manage Complex Portfolios with Confidence
Whether you manage 20 key accounts or 2,000 long-tail customers, EvaluationsHub scales with you. Group accounts by region, tier, industry, or CSM. Apply templates. Push consistent action plans. No customer gets lost in the noise.
Ready to turn customer feedback into retention results?
Start your free full-featured trial — no sales calls, no friction.
Effective measurement of customer satisfaction in B2B evaluations involves utilizing methods like surveys, interviews, and feedback analysis. By gathering insights from various sources, such as surveys of internal and external teams, customer support tickets, and direct feedback, businesses can assess customer satisfaction levels accurately.
Key metrics for B2B customer evaluations often include satisfaction scores on customer-specific variables, customer retention rates, net promoter score (NPS), and soft variables. These metrics provide valuable insights into the overall health of customer relationships and business growth potential.
Improving customer retention rates in B2B evaluations involves focusing on customer satisfaction, personalized support, and effective account management. By addressing customer pain points, providing exceptional experiences, and offering tailored solutions, businesses can enhance customer retention and loyalty.
Aligning B2B evaluations with customer needs and goals requires understanding customer expectations, pain points, and desired outcomes. By collecting and analyzing customer feedback, businesses can tailor their evaluations to address specific needs and provide valuable insights for mutual success.
Best practices for B2B evaluation programs include establishing clear objectives, selecting appropriate evaluation methods, capturing feedback across multiple touchpoints, analyzing data effectively, and incorporating actionable recommendations. Regularly reviewing and adapting evaluation strategies based on insights ensures continuous improvement.
Leveraging B2B evaluation insights involves translating data into actionable strategies. By identifying areas for improvement, recognizing upselling opportunities, and addressing customer pain points, businesses can drive growth, enhance customer satisfaction, and ultimately increase revenue.
Be Laser-focused on your B2B customers
Master the art of relationship measurement to elevate collaboration, foster
trust, and achieve exceptional results
Ready to take control of your evaluation process?
Looking to streamline your evaluations and gain valuable insights? EvaluationsHub can be
a helpful tool to simplify the process and turn feedback into actionable data.
Many businesses are already using EvaluationsHub to make data-driven decisions
and improve performance. Ready to see how it can work for you?
