Customer Health Score
One Score That Tells You Exactly Where Each Account Stands
Stop guessing which customers are at risk. EvaluationsHub calculates a multi-source health score from NPS, QBR reviews, stakeholder feedback, meetings, complaints, and Salesforce data.
A health score built on NPS alone has a critical blind spot: customers most likely to churn are often still giving you 8s and 9s. Real account health is a composite signal — and EvaluationsHub is built to measure it properly, combining every meaningful input into a single weighted score per account.
What goes into the EvaluationsHub health score
NPS surveys
Traditional NPS is one input, not the whole picture. EvaluationsHub collects NPS from all defined stakeholders and feeds the aggregated result into the health score automatically.
QBR scores
Every quarterly business review generates a structured performance score. Review outcomes, action completion rates, and stakeholder engagement all contribute to the health signal.
Stakeholder feedback
Structured feedback forms collect qualitative and quantitative signals from champions, end users, and decision-makers — weighted by role and aggregated across the account.
Complaints and escalations
Open support tickets and unresolved complaints are direct churn signals. EvaluationsHub factors active escalations into the health calculation in real time.
Meeting and document engagement
Low meeting frequency and document disengagement are early warning signs. EvaluationsHub tracks communication patterns and uses them as health signals.
Salesforce data
Contract renewal dates, open opportunities, and CRM activity feed directly from Salesforce into the health score — so your CRM investment drives actionable CS insights.
Start measuring health the right way
Move beyond NPS-only scoring and build a genuine view of every account.
