NPS & Customer Surveys
Collect Smarter Feedback — From Every Stakeholder, Every Quarter
EvaluationsHub makes it easy to send NPS surveys and collect structured feedback across all customer contacts — and automatically rolls it into each account’s health score.
Consumer NPS tools ask one person one question and call it done. In B2B account management that’s not enough. EvaluationsHub collects NPS and structured feedback from every defined stakeholder in every account — champions, end users, decision-makers — aggregates the results, and feeds them directly into the account health score that drives your team’s priorities.
How EvaluationsHub handles customer surveys
Multi-stakeholder NPS
Define which contacts within each account should receive surveys. EvaluationsHub sends to each one and aggregates responses into a single account-level NPS — no single contact skews the picture.
Configurable cadences
Set survey frequency at the global level or per account. Quarterly for most, monthly for high-risk ones — EvaluationsHub handles scheduling and sends reminders automatically.
Custom question sets
Go beyond NPS with additional questions tailored to your relationship type — service quality, delivery performance, product satisfaction, strategic alignment.
Response tracking
See who has responded, who hasn’t, and when reminders were sent. Non-responses are themselves a data point — a stakeholder who consistently ignores surveys is a relationship signal.
Health score integration
Every survey response feeds directly into the account health score. NPS isn’t just a metric to report — it’s an input that drives real follow-up actions in EvaluationsHub.
Trend analysis
Track how NPS and feedback scores change over time, across accounts, segments, and CSMs. Understand whether your improvements are actually landing before the renewal conversation.
Start collecting feedback that means something
Multi-stakeholder NPS, configurable cadences, and automatic health score integration.
