Multi-Stakeholder Feedback
Get Honest Feedback From Every Contact — Not Just Your Champion
Most feedback tools reach one person per account. EvaluationsHub collects structured input from all stakeholders — champions, end users, and decision-makers — and combines it into a single account view.
Your champion loves you. But your champion doesn’t represent the full account. The end users who struggle daily, the budget holder quietly questioning ROI, the new decision-maker who wasn’t in the original sale — these are the people whose opinions drive the renewal decision, and most CS tools never hear from them. EvaluationsHub does.
How EvaluationsHub collects multi-stakeholder feedback
Stakeholder mapping
Define all relevant contacts within each account and their roles — champion, end user, decision-maker, economic buyer. EvaluationsHub sends appropriate surveys to each and tracks responses individually.
Role-weighted scoring
Different stakeholders carry different weight in the renewal decision. EvaluationsHub lets you weight responses by role so the decision-maker’s satisfaction appropriately influences the account score.
Structured feedback forms
Go beyond NPS. Collect structured input on service quality, product satisfaction, strategic alignment, and delivery performance — tailored to each stakeholder’s interaction with your product.
Response tracking
See who responded, who hasn’t, and what each individual said. Non-responses are tracked as data points. A stakeholder who consistently ignores surveys is a relationship risk worth flagging.
Aggregated account view
Individual responses roll up into a single account-level health signal. See where consensus exists and where opinions diverge — divergences are often where the real risk hides.
Champion detection
EvaluationsHub flags accounts where health is being carried by a single enthusiastic stakeholder. One person scoring high while others score low is a risk despite the average.
Hear from every voice in every account
Stakeholder mapping, role-weighted scoring, and aggregated health signals — per account.
