Clarabridge Vs Evaluationshub: Ultimate Showdown

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Clarabridge vs. EvaluationsHub: From Listening to Leading with Feedback

Clarabridge (now part of Qualtrics) has built a strong reputation for analyzing unstructured customer feedback. It pulls insights from call center transcripts, social media, and surveys to generate sentiment scores and customer experience themes.

But while listening is important, it’s only half the story.

If your organization needs to proactively evaluate suppliers, customers, or internal teams—based on structured templates, clear scoring, and tracked actions—Clarabridge simply isn’t built for that.

That’s where EvaluationsHub comes in.

Rather than analyzing what’s been said after the fact, EvaluationsHub helps you run proactive, multi-party evaluations that are designed to improve performance—not just understand it.

What Clarabridge Does Well

Clarabridge shines in:

  • Parsing large volumes of natural language feedback

  • Identifying emotion, sentiment, and intent

  • Aggregating trends across customer service and social channels

  • Surfacing insights from fragmented feedback

If you’re a call center-heavy brand with a high volume of support tickets, or a B2C player handling millions of reviews, Clarabridge’s natural language engine is useful.

But if your job is to run supplier scorecards, onboarding evaluations, or internal assessments, and then automate follow-up, Clarabridge is not equipped for it.

It listens.
EvaluationsHub runs the process.

EvaluationsHub: Action-Oriented Feedback for Procurement, CX & ESG

EvaluationsHub gives you the power to:

  • Launch structured evaluations across any stakeholder group

  • Use scoring logic and templates for repeatable, consistent input

  • Track who responded, who didn’t, and what actions followed

  • Automatically aggregate results in dashboards

  • Assign ownership and follow-up per question or theme

Use it for:

  • Supplier performance reviews

  • Customer onboarding feedback

  • ISO audits

  • Sustainability evaluations

  • Internal collaboration reviews

In other words: structured, scalable, and accountable.

Clarabridge vs. EvaluationsHub: Feature Comparison

Capability Clarabridge EvaluationsHub
Platform Type VoC/NLP analytics for unstructured feedback Structured evaluation engine with scoring, tracking, and automation
Unstructured Text Analysis ✅ Core feature ✖️ Not designed for freeform data
Survey Integration ✔️ Yes, through Qualtrics ✔️ Native or via third-party integrations
Supplier Evaluations ✖️ Not supported ✅ Core use case – recurring, automated scorecards
ESG / ISO / Risk Templates ✖️ Not available ✅ Built-in, customizable evaluation templates
Internal Stakeholder Feedback ✖️ Not built for it ✅ Push evaluations to teams, roles, regions
Action Tracking / Accountability ⚠️ Manual via reporting ✅ Built-in ownership, reminders, loop closure
Branded Stakeholder Portals ✖️ No ✅ Yes – branded external-facing portals
Scoring & Dashboards ✔️ Sentiment dashboards ✅ Score-based dashboards per evaluation, template, or entity
Deployment Time Weeks/months Days – live in less than a week
Pricing Model Enterprise, often bundled with Qualtrics Modular and transparent – includes free managed use case

When Listening Isn’t Enough: Why EvaluationsHub Complements or Replaces Clarabridge

Clarabridge is great for interpreting feedback after it’s happened.
But many organizations need to drive the evaluation, not just analyze what surfaces organically.

If you’re managing:

  • Supplier relationships

  • Post-project feedback loops

  • ESG risk assessments

  • Internal audits

…then EvaluationsHub is a better match. You get the control, structure, and tracking you need to actually drive improvement—not just uncover sentiment trends.

Final Verdict

Clarabridge is a smart engine for feedback you didn’t ask for.
EvaluationsHub is the platform for the feedback you proactively manage.

They’re not interchangeable—they serve different needs. But if your business runs on supplier ecosystems, operational excellence, and evaluation-based compliance, EvaluationsHub gives you a faster, lighter, and purpose-built solution.

Try a Real Evaluation – Not a Demo

EvaluationsHub includes one fully managed account for free. No sandbox. No generic walkthrough. Just a real evaluation—live and in your context.

👉 Start your first evaluation now

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