CAPA & Corrective Actions
Supplier Issues Get Logged. Then Forgotten. Fix That.
EvaluationsHub gives you a structured corrective action workflow — from issue identification through root cause analysis, milestone tracking, and verified closure. No more email threads that go nowhere.
350+ procurement teams
Audit-ready documentation
ISO 27001 — Stage 2 underway
Official SAP Partner
Why CAPA processes fail in email
The standard supplier corrective action process is an email thread. Something goes wrong, someone sends a note, the supplier replies with a plan, the plan gets filed, and nothing is tracked. Six months later the same issue recurs — because there was no structured follow-up, no verified closure, no accountability.
The EvaluationsHub CAPA workflow
Issue identification
CAPAs are initiated manually by your procurement team when a performance gap is identified. Eva AI — coming soon — will automate triggers based on scorecard threshold breaches.
Formal supplier acknowledgement
The supplier receives notification via the portal and formally acknowledges the issue. Acknowledgement is documented in the system, not assumed from an email reply.
Root cause analysis
Suppliers complete a structured root cause analysis in the portal. Identifying the cause — not just the symptom — produces significantly better corrective actions.
Milestone tracking with deadlines
Each corrective action has an owner, a due date, and automated reminders. Missed deadlines trigger escalation alerts. Your team does not need to manually chase.
Verified closure
A CAPA closes when subsequent performance data confirms the issue is resolved — not when the supplier says so. Full audit trail retained for compliance and contract defence.
Eva AI will automate CAPA triggering based on scorecard threshold breaches — so underperformance is never missed because someone was busy. Sign up now to be among the first when it launches.
Who uses this — and why it matters to them
Structured documentation of every quality issue, corrective action, and resolution. Audit-ready by default.
Stop managing corrective actions in email. Every issue tracked, every deadline enforced, every resolution verified — automatically.
Portfolio-level view of all open corrective actions by severity. Know exactly which supplier issues are being managed and which are overdue.
“It made my work much more efficient and organized.”
— Andrea Guajardo, Coordinator, Santé Public France
Close the loop on supplier issues
First structured CAPA workflow live within a week. No IT project required.
